Privacy Notice
This privacy notice explains how Stitch Craft handles personal data when you use the website or contact us about formalwear and suit alterations. It is written in plain language and covers the information we collect, why we use it, and the choices available to you.
Data We Collect
We may process your name, email address, phone number if you provide it, your message, and your service preferences. We also process limited technical data such as server request metadata and browser or device information when you use the website.
How We Receive Data
We receive personal data from appointment requests, contact form submissions, email, phone calls, and scheduled fitting interactions. Some technical data is generated automatically when the website is used.
Cookies We Use
We use essential cookies to keep the site working and privacy preference cookies to remember your choices. We do not confirm analytics or marketing cookies as active on this site.
Cookie Controls
We use cookies for essential site operation and to remember privacy preferences. You can usually control cookies through your browser settings, but disabling essential cookies may affect basic site functions.
Why We Use Data
We process personal data to respond to enquiries, manage appointment requests, provide service-related communication, maintain website security, and support technical delivery of the site. We also use limited data to keep records needed for administration and compliance.
Service Providers
We may share limited data with service providers that help us operate the website, deliver technical functions, or manage communications. These recipients may process data only for the services they provide to us and under appropriate confidentiality obligations.
Legal Disclosures
We may disclose personal data if we are required to do so by law, court order, or a valid request from a public authority. We may also share information where disclosure is necessary to protect rights, safety, or the integrity of the website.
Your Privacy Rights
You may ask us to review the personal data we hold about you, correct inaccurate details, or delete information where we are not required to keep it. You may also object to certain processing or ask for limits on how your data is used, depending on the situation.
How to Make a Request
To exercise a privacy right, send a clear request using one of the contact methods listed in this policy. We may ask for additional information to confirm your identity and understand the scope of the request before we respond.
How Long We Keep Data
Contact and service records are retained for the time needed to manage enquiries, complete the requested service, maintain business records, and meet legal obligations. When data is no longer needed, we delete it or make it anonymous where that is appropriate.
Policy Updates
If we make material changes, we will update the policy on the website and may use reasonable means to draw attention to the update where appropriate. The date of the latest version should be checked before you submit personal data.
GDPR Overview
Where GDPR applies, we process personal data on a lawful basis and only for the purposes described in this policy. The data we use is limited to what is needed for enquiry handling, website operation, security, and related administration.
Your GDPR Rights
Where GDPR applies, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability in some cases. You may also withdraw consent where processing relies on consent. We may need to verify your identity before acting on a request.